Return & Refund Policy

At Glow Basket, we want you to have a smooth and satisfying shopping experience. If you experience an issue with your order, we're here to help.

Please read our Return & Refund Policy carefully to understand how return requests, refunds, and order issues are handled.

1. Return Eligibility

If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under applicable law, please contact us as soon as possible after delivery.

To help us review your request, please provide:

  • Your order number.

  • The email address used to place your order.

  • A description of the issue.

  • Clear photos or videos showing the product and any damage, defect, or incorrect item, where applicable.

Products may need to be unused, in their original condition, and accompanied by their original packaging where reasonably required and permitted by applicable law.

Certain products may not be eligible for return for hygiene, safety, personalization, or other lawful reasons. Any applicable exclusions will be communicated in accordance with the law.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at glowbasket554@gmail.com.

Include your order number and relevant photos or videos so we can assess the issue.

Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, or another appropriate resolution.

Please contact us before sending an item back so we can provide the appropriate instructions.

3. How to Request a Return

To request a return:

  1. Email us at glowbasket554@gmail.com with the subject line “Return Request.”

  2. Include your order number and the reason for your request.

  3. Provide photos or other supporting information if relevant.

  4. Wait for our response and return instructions before shipping the item back.

We will review your request and explain the next steps.

4. Refunds

Once an eligible returned item has been received and inspected, or your claim has otherwise been verified where a physical return is not required, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method where possible. The time it takes for the refund to appear may depend on your payment provider or bank.

Any refund will be processed within the timeframe required by applicable law.

5. Return Shipping Costs

If an item is damaged, defective, or incorrectly supplied, Glow Basket will address reasonable return shipping costs in accordance with applicable law and the circumstances of the case.

For other return requests, responsibility for return shipping costs will be communicated before the return is completed, subject to your statutory rights.

Please do not send a return to an address that has not been confirmed by our support team.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at glowbasket554@gmail.com and include your order number.

We will do our best to help if the order has not yet been processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return process may apply.

Nothing in this section limits any cancellation or withdrawal rights you may have under applicable law.

7. Late or Missing Refunds

If your refund has been approved but has not appeared in your account:

  • Check your payment account or card statement.

  • Contact your bank or payment provider, as processing times may vary.

  • If the refund is still missing, email us with your order number and refund confirmation details.

We will do our best to assist you.

8. Exchanges and Replacements

If you receive an eligible damaged, defective, or incorrect item, contact our support team to discuss an exchange or replacement, subject to product availability and applicable law.

If a replacement is unavailable, we will discuss an appropriate alternative resolution.

9. Your Legal Rights

This policy does not exclude, restrict, or replace any consumer rights or remedies that cannot lawfully be excluded under applicable law, including relevant consumer protection laws in the United Arab Emirates.

Where applicable law provides you with rights that differ from this policy, those legal rights will prevail.

10. Contact Us

For all return, refund, exchange, or cancellation inquiries, please contact:

Store Name: Glow Basket

Email: glowbasket554@gmail.com

Email Subject: Return, Refund, or Order Assistance

Please include your order number so we can assist you more efficiently.

Thank you for shopping with Glow Basket. We appreciate your trust and are committed to helping resolve order issues fairly.

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